Terms and conditions

• Orders
• Damaged Items And Delivery Mistakes
• Delivery
• Redirection of Consignment Once Dispatched
• Price and Print Errors
• Prices
• Products
• Shopping is Safe at Equip Your Trip
• Guarantee and Faulty Items
• Footwear Returns
• Tent Returns
• Privacy Policy
• Complaints

Equip Your Trip is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@equipyourtrip.com

These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Equip Your Trip. Please read carefully before placing an order. Nothing in these terms and conditions will affect your statutory rights. All references to 'us', 'we' or the 'company' refer to Equip Your Trip 'You' or the 'customer' refers to the person responsible for placing the order. By placing an order with Equip Your Trip. you are agreeing to these terms and conditions.

We are pleased to accept orders from mainland United Kingdom, its associated islands and BFPO addresses. All orders will be charged when they are placed. If you would like to cancel or ammend your order a full refund will be given for the unwanted products. We do not however process orders which originate outside the U.K, nor deliver to addresses that are outside of the U.K. or P.O. boxes. We will accept orders via telephone, online transaction, e-mail and post. We accept MasterCard, Visa, Delta, Switch and Solo but cannot process American Express. If the card issuer refuses to authorise payment we will not be liable for any delay and/or non-delivery of the order. No orders will be accepted without a valid card payment in the name of the registered cardholder and its registered address. Cheques/postal orders must be made payable to v. We reserve the right to hold goods until the cheque/postal order has cleared. Therefore please be aware that we do not dispatch goods within 5 working days if payment is via cheque/postal order.

We will ensure your request is actioned quickly, however please be aware that during busy periods refunds can take 14 working days to be actioned.

In the event of any goods being delivered faulty, damaged in transit or incorrect according to the delivery note/invoice then we must be notified within 7 working days of receipt. If we receive no notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the courier company. Liability in those cases is limited to the value of those items, which are shown not to have been received by the customer. We are unable to refund any postage costs unless the item was sent in error or damaged upon delivery, in these cases the credit card or paypal account used will be credited up to the mount originally payed for delivery. Please see Shipping & Returns for more information .

P&P charge applies, all orders shipped to the Channel Islands, Northern Ireland, Scottish Islands and BFPO addresses will have a Extra charge applied. Items ordered will be delivered as soon as possible and we aim to process each order within 24 hours of receipt. Although you can have the goods delivered to any address within the U.K. we recommend that there be someone to sign for the goods upon delivery to speed up the delivery time and avoid any delays. Deliveries are usually between Mon-Fri (9.00am - 5.30pm). We reserve the right to deliver the goods to the cardholder's address.

Unfortunately, we regret to say there is up to a £10.00 surcharge should the parcel need to be re-routed to a different address once dispatched (We do recommend that all orders are sent to an address where a signature is available). This is because we are charged for this service by our couriers and we cannot absorb this cost. We reserve the right to change the delivery prices without prior notice. While we make every effort to ensure that delivery takes place within 24-48 hours, we cannot guarantee any delivery times. Delivery to non-mainland UK destinations may incur a delay in delivery. In the event that we cannot deliver your order or a part of your order we will endeavor to inform you within three working days via email. If Royal Mail or Parcel Force attempt delivery and there is no-one available to sign for the parcel a card will be left which will include details regarding what to do next. Delivery is normally attempted once by Royal Mail and twice by Parcel Force on consecutive working days. If you have any problems or question regarding the above please email: info@equipyourtrip.com

Whilst we make every effort to ensure that all details and images published are correct no responsibility will be accepted for errors and omissions. We reserve the right to alter specifications and prices without notice. Occasionally when we remove products and especially if you find a product through a search engine the item will display at £0.00. This is because search engines sometimes provide stored, cached pages (old 'copies') to speed the search process up. We reserve the right to refuse sale in this situation. Please go to http://www.equipyourtrip.com, clear your computer's Temporary Internet Files (e.g in Microsoft Internet Explorer go to the Tools menu > Internet Options > Delete Files) then refresh the page. If you then try looking for the item it should not display.

All prices are shown in pound sterling (£) and include UK VAT at 20%. All payments are charged in pound sterling (£) Please note that other currencies displayed are there as a rough guideline using xe.com and may vary with your issuing bank.

Products are sold singly, unless otherwise stated, and although we make every effort to ensure that we have stock we cannot guarantee that every item on the online shop is in stock and available for immediate dispatch. Should products be out of stock we will endeavor to inform you within three working days.

Availability of Special Order items is dependent on availability from the manufacturer. Please ensure that your e-mail address is correct when placing the order, so that we are able to contact you regarding your order. Every effort is also made to ensure that the colours listed and pictures on the site are accurate but due to technical limitations some colours may vary.

Shopping is safe with us because all details are sent using encrypted software. This means that the credit card details sent are coded in such a way that, in the extremely unlikely event that someone is somehow able to obtain this information, only we can decode the information to obtain your credit card details. The credit card details are encrypted on your PC through the "encryption" page and they are only decrypted after they reach our computer. They are not held in clear text on any web site. The method used is 128-bit encryption. Please note that none of our customers has ever reported to us fraudulent use of their credit card as a result of shopping with Equip Your Trip and we also Employ CERTIFIED MCAFEE SECURE (The McAfee SECURE™ trustmark only appears when our website has passed their intensive, daily security scan. They test for possible personal information access, links to dangerous sites, phishing, and other online dangers.)

All products are guaranteed by the manufacture for a minimum of twelve months (unless otherwise stated) from the original date of invoice against failure to provide reasonable wear due to defective workmanship or materials so long as the product was used for its intended purpose. This guarantee excludes damage caused by accident, neglect or misuse (i.e use for other than intended purpose of item). Many of the products sold on the online shop have lifetime guarantees. This refers to the lifetime of the product (not the purchaser) and is valid so long as the original purchaser has the product. The guarantee is still only for defective workmanship and materials and does not cover natural wear and tear or ageing. In the event of a product failing please call or e-mail us with details of the product, fault and age. A proof of purchase is necessary and the item must be returned in a clean and dry condition, any items returned in a state other than above will be returned to sender due to Health and Safety regulations. Items that are faulty or damaged beyond the 14 days returns policy fall under the manufactures guarantee and once received by EYT will be sent back for assessment to determine the cause of failure or damage. If deemed to be manufactures fault, a like for like replacement will be sent. If a like for like replacement cannot be issued, a credit voucher will be raised to be spent in our store. For further details of terms of guarantee or how to return faulty items please call us.

Any footwear returned to us must be in its original box and this must be packaged in suitable material e.g. a Jiffy Bag. Any footwear returned in simply the box we are unfortunately unable to refund. If they show signs that they have been used outside the boots will be returned to the sender.

Any tents returned to us for refund must be in a new and unused condition and packaged in a suitable package / box. Any product returned to us with the postage labels adhered to the stuff sack will be refused. Any tent that shows any signs of being pitched outside will be deemed to be in a used condition and returned.

We are committed to protecting your privacy. In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 2003) - "We do not send random marketing emails to personal email addresses (spam) and we also conform with the requirements of the Data Protection Act, 1998". We also DO NOT sell or pass details of orders or personal details to any other company. If you have any questions/comments about privacy please email info@equipyourtrip.com

Should you have a complaint regarding Equip Your Trip. UK or any product bought from us please write or e-mail and we will endeavor to answer you within 3 working days.